Last Updated: December 25, 2025
1. Introduction
Welcome to Social Manager by Kavvat ("we," "our," or "us"). We are committed to protecting your personal
information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and
safeguard your information when you use our social media management platform and services.
By using our services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Information You Provide
We collect information that you voluntarily provide when using our services:
- Account Information: Name, email address, phone number, and password when you create an
account.
- Social Media Data: When you connect your Facebook, Instagram, or other social media
accounts, we access page information, messages, comments, and posts as authorized by you.
- Configuration Data: Auto-reply rules, response templates, and scheduling preferences
you set up.
- Communication Data: Messages you send through our platform and support requests.
2.2 Information Collected Automatically
We automatically collect certain information when you use our services:
- Usage Data: Pages visited, features used, and actions taken within our platform.
- Device Information: Browser type, IP address, device type, and operating system.
- Log Data: Access times, error logs, and performance metrics.
- Cookies: We use cookies and similar technologies to enhance your experience.
2.3 Information from Third Parties
When you connect social media accounts, we receive:
- Page access tokens and permissions granted
- Page information (name, category, profile picture)
- Messages and comments directed to your pages
- User profile information of people who interact with your pages
3. How We Use Your Information
We use the collected information for the following purposes:
- Service Delivery: To provide and maintain our social media management services.
- Auto-Reply Functionality: To automatically respond to messages and comments based on
your configured rules.
- Analytics: To provide insights and analytics about your social media performance.
- Communication: To send you service updates, security alerts, and support messages.
- Improvement: To analyze usage patterns and improve our services.
- Security: To detect and prevent fraud, abuse, and security incidents.
4. Data Sharing and Disclosure
We do not sell your personal information. We may share your information in these circumstances:
- With Your Consent: When you explicitly authorize us to share information.
- Service Providers: With trusted third-party services that help us operate our platform
(hosting, analytics).
- Legal Requirements: When required by law, legal process, or government request.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
- Protection: To protect our rights, privacy, safety, or property.
5. Data Security
We implement robust security measures to protect your information:
- Encryption of data in transit (TLS/SSL) and at rest
- Secure access controls and authentication
- Regular security audits and monitoring
- Employee training on data protection
- Incident response procedures
While we strive to protect your data, no method of transmission over the Internet is 100% secure.
6. Data Retention
We retain your information for as long as your account is active or as needed to provide services. You may
request deletion of your data at any time. We may retain certain information as required by law or for
legitimate business purposes.
7. Your Rights and Choices
You have the following rights regarding your data:
- Access: Request a copy of your personal data.
- Correction: Update or correct inaccurate information.
- Deletion: Request deletion of your personal data.
- Portability: Receive your data in a portable format.
- Objection: Object to certain processing activities.
- Withdrawal: Revoke consent at any time.
To exercise these rights, contact us at privacy@kavvat.com.
8. Facebook Data Usage
When you connect your Facebook Pages, we access and process data in accordance with Facebook's Platform Terms
and Policies:
- We only access data necessary for the services you request.
- We do not store Facebook passwords.
- We use Facebook data solely to provide our stated services.
- You can disconnect your Facebook account at any time.
- Upon disconnection, we cease accessing your Facebook data.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate
safeguards are in place for such transfers, including standard contractual clauses and adequacy decisions.
10. Children's Privacy
Our services are not intended for children under 16. We do not knowingly collect personal information from
children. If you believe we have collected information from a child, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or
through our platform. Your continued use of our services after changes constitutes acceptance of the updated
policy.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us: